10 DAY MONEY BACK GUARANTEE

At TheBridest.com you will find only the finest products from Canada. Everything we offer is chosen to live up to this standard. All products are fully guaranteed against defect, faulty workmanship and loss through shipping.

We want you to LOVE your purchase, but if for any reason you are not completely satisfied with your purchase within seven (7) days, you may return/exchange it and get your money back.

RETURNS & EXCHANGES ARE SUBJECT TO THE FOLLOWING RESTRICTIONS:

• The original Invoice must accompany the returned item.
• The item must be returned in its original condition, unworn and unaltered in any way.
• Non-insured packages will be returned to sender.
• Items that have been worn and damaged due to client negligence cannot be returned.
• Special orders & custom made jewellery are not returnable. If there was an error made on our part, we will happily exchange your order.
• Processing, shipping, handling and insurance charges are not refundable.
• All returns/exchanges are subject to a restocking fee of 15%, exclusive of shipping, handling and insurance charges.

You will also be responsible for all return/exchange shipping charges and fees. Gifts to third parties are not refundable, and can only be exchanged.

CANCELLATION MADE BY THEBRIDEST.COM

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available.
• Difficulty in processing your payment information.
• Cannot ship to address provided.
• Duplicate order was placed.

If your order is cancelled, you will receive an e-mail notice regarding your order which will explain the reason for the cancellation. You will not be billed for any cancelled items.

CUSTOMER CANCELLATIONS

You can edit or cancel your order via your account interface (My Account) as far as TheBridest.com has not yet started the processing phase - this is specified by your order status within your TheBridest.com account. If the order processing has started already and you request to cancel your order or items on your order, TheBridest.com will attempt to cancel these items. TheBridest.com cannot guarantee the order will be cancelled as this depends on the processing status and, if the order has been shipped; shipping charges will not be refunded.